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If a sufficient number of management layers are superimposed on top of each other, it can be assured that disaster is not left to chance.

Norman Ralph Augustine

Quality Assurance

Concept Briefing:

Quality Assurance - QA involves all activities from design, development, production, installation, servicing and documentation. It introduced the sayings "fit for purpose" and "do it right the first time". It includes the regulation of the quality of raw materials, assemblies, products and components; services related to production; and management, production, and inspection processes.

One of the most widely used paradigms for QA management is the PDCA (Plan-Do-Check-Act) approach, also known as the Shewhart cycle. The main goal of QA is to ensure that the product fulfills or exceeds customer expectations.

The above forms the basis from which the philosophy of Quality Assurance has evolved, and the achievement of quality or the "fitness-for-purpose" is "Quality Awareness" throughout the company.

21 Jan 2007 09:26:29

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